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Ach point problem (Rewards)

Please Help me, My name is DavidJ i did numerous certify elite for the Ach. points so i could get the benifits. i did collect a 5K reward and notice the 10k reward and the 15k reward would be real nice, so i took the reward from the smash egg event and did multiple certify elite so i could gain enough points.... now having 16,461 points it won't let me collect the rewards? i want my rewards that i spent all my gold to obtain, and allot of employees to earn. please address this isue ASAP please contact me with reason and solution.      DavidJ
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